Contact
Contact and support
Tour guides, tour operators and travellers all reach the same team here. Write in any of our nine languages — a person reads every message.
The fastest way to reach us. We answer within one working day.
Office
150 Tran Luu, Binh Trung Ward, Ho Chi Minh City, Vietnam
Tour Chain Joint Stock Company, Ho Chi Minh City, Vietnam.
Answers to what people write in about
Delete your account
In the app: More → Settings → Delete account. Your profile, documents, schedule and chat contacts are removed and your email is free to register again. Jobs you have already worked stay with the tour operator for their records.
Report a message or a guide
Press and hold a message → Report message. In a one-to-one chat or in Contacts, open the ⋯ menu → Report or Block. Reports reach our moderators immediately and are reviewed within 24 hours.
Password and sign-in
Use “Forgot password” on the sign-in screen; the email arrives within a few minutes. If it does not, check your spam folder and then write to us.
Work with us as a tour operator
Register your company on the home page and our team gets in touch to set up your account.
Working hours
Our support available to help you 24 hours a day, seven days week
- Monday-Saturday: 8.00-18.00
- Sunday: 09:00-20:00
- Calendar Events: 24-Hour Shift
Useful links
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